Thank you very much for your continued patronage of our products.
We have recently confirmed cases of damage to some of our wooden step stools, which have been very popular since their release, due to a poor connection between the top and legs.
We deeply apologize for any inconvenience caused and ask you to refrain from using this product in order to prevent accidents.
We would like to exchange it for a new product that has been reinforced free of charge.

For more details, please refer to the following documents.

Notice of apology and free replacement for defective "KB-100/100W step ladder" products (to customers)

Notice of resumption of sales of step ladders and free replacement of defective products (for business partners)

We apologize for the inconvenience, but when returning products for free replacement, please attach the following documents.

Step-eliminating step replacement request form

For more information, please contact us at 03-3798-3617.

We deeply apologize for any inconvenience and trouble caused to our customers.

Although we had temporarily suspended shipments of this product, we will resume sales as testing by a third party has confirmed that there are no problems with its strength.